RETURNS POLICY
We want you to be completely satisfied with your purchase from our website. If for any reason you are not satisfied with your purchase, you may return the item(s) within 14 days of receipt for a full refund or exchange.
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Eligibility for Returns:
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Items must be returned in their original condition, with all tags attached and in the original packaging.
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Items must not be opened, altered or damaged.
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Custom-made or personalised items are non-returnable.
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Return Procedure:
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Contact us by email at info@mashaer.uk to obtain a return authorisation number.
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Pack the item(s) securely in the original product packaging.
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Enclose a copy of your invoice, or a note with your name, address, phone number, and the order number.
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All return shipping charges must be prepaid.
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We recommend that you use a trackable method of shipping for your protection and to ensure prompt delivery.
Refunds and Exchanges:
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Refunds will be processed within 5-7 business days after we receive your returned item.
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We will issue a refund in the same form as the original payment method.
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If you request an exchange, please allow 3-5 business days for the replacement item to be processed.
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Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance.
This policy does not affect your statutory rights.
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